Frequently Asked Questions

Finding Repair Parts

Why do I need my model number to find a part?

We sell millions of similar parts. Your model number is key to finding the right part for your product.

With your model number we can show you:

  • Parts that fit your model.
  • Symptoms and troubleshooting help.
  • Diagrams to find parts by location.
  • Step-by-step repair videos by experts.
  • Installation instructions written by our customers.
Where can I find my model number?

Model numbers are usually located on a metal tag somewhere on your product. Model numbers can be made up of numbers, letters, or a combination of both. They may also include the brand name or year of production. Here are some examples:

  • 41739012890
  • BBBD2432KB0
  • 16400 (3900001-3999999 - 1993)

The model number on your owner's manual may be incomplete as manufacturers often print one manual for a group of models. It's best to locate the model number directly on your product.

Can I search using the number stamped on my part?

The numbers printed or stamped on the part itself are often only for identification during the manufacturing process and may not be the actual part number. The best way to find your part is by search with your product model number.

What do in stock, on order, special order and no longer available mean?

Your part is in one of our warehouses and can be shipped immediately. Most in stock parts ship within 24 hours.

New stock is on the way! On order parts usually ship within 7 business days.

These items are not in stock at our warehouse but we'll order one in just for you! Special order items usually ship within 10 business days.

If your part is no longer available (NLA) it means the manufacturer is no longer making this part and it won't be available for purchase.

Order Status & Details

Why do you need my email?

We use your email to send you details related to your order, including order confirmation, shipping, and tracking information. We hate spam as much as you do and we won't sell your address to any third-party company.

How do I check my order status?

You can check your order status here.

How do I cancel my order?

After placing an order you have 30 minutes to cancel. You can cancel an order by contacting Customer Service.

If your order is cancelled, you will not be charged for shipping. Please allow 2-3 business days for your refund to appear on your credit card.

Do you offer mail-in rebates?

Yes. Some of the parts we sell are eligible for mail-in rebates since we can recycle them. We will display any applicable rebates in your shopping cart. To redeem your rebate, contact Customer Service after you have received your part.

Shipping Information

What are your shipping options?

We offer a standard rate of $10.99 for shipping anywhere in Canada. We guarantee delivery within 1 - 7 business days with an average delivery time of 3 business days.

Where do you ship? will ship your parts to any physical address in Canada (including PO Boxes). All items ship from Canada. This means you are not charged any import duty or brokerage fees (which may be hidden in the shipping cost) as you are if ordering from US-based sites.

Do you ship to P.O. boxes?

Yes, we currently ship to PO boxes.

Are there extra shipping costs for oversized items?

When shipping oversized items or large orders, there may be additional shipping costs. You will be contacted by Customer Service to discuss these costs prior to your order shipping. We will never charge you additional fees without your permission.

What do I do if I haven't received my order?

Your order may be backordered with the manufacturer or lost in transit. If you haven't received your order, contact Customer Service for more information.

Returns & Refunds

What is your return policy? offers 30-day returns on all parts that have not been installed. If you wish to make a return, contact Customer Service for a return authorization. You may be asked to return the part to our warehouse.

Please allow 7-10 business days after the part has been received in our warehouse for your refund to appear on your credit card.

Please note we can only accept returns on items that have not been installed.

How do I check the status of my refund?

You can check the status of any refund in your FrigidaireApplianceParts Account or by checking your order status here.

What do I do if my part arrives damaged?

If a part arrives damaged we will ship you a new one as fast as possible. Contact our Customer Service within 10 days of receiving a damaged part and we'll take care of the rest.

Do your parts come with a warranty?

We offer a 90 day warranty on all the parts we sell. If your part fails within the first year, contact Customer Service for a replacement.

How do I check the status of my mail-in rebate?

You can check the status of your mail-in rebate in your FrigidaireApplianceParts Account or by checking your order status here.

Payment & Privacy

What payment methods do you accept? offers multiple payment methods:

  • Visa
  • MasterCard
  • American Express
How do you protect my online privacy?

We ensure a safe shopping experience by using industry-standard security measures. As part of our commitment to privacy, our site is tested daily by third-party security experts.

How do you protect my credit card information? makes every effort to protect your information while shopping with us. We only use your credit card details for your purchase and do not store any credit card information.

You can always contact our Customer Service at to place an order directly through our representatives.